We Are Committed to You
We are so committed to delivering effective, high-quality products for our customers that we offer a no hassle 30-day money-back guarantee. If you are not fully satisfied with a recent purchase, please contact us at firstname.lastname@example.org so that we may assist you with any issues or questions you may have.
Our guarantee is limited only by the terms of certain specific warranties attached to or packaged with certain products and does not apply to any product intentionally damaged or misused. If you are not satisfied, MyHerbalPlan.com will honor the product guarantee quickly and with full integrity.
Before Returnng Products
Consistency with product usage is often the main factor in not achieving personal results. If you are using the products as instructed consistently, you are more likely to achieve the desired results.
Contact Us with any questions regarding product usage or results. We are so committed in the results our products provide that if you use it consistently and correctly, you will achieve the results you desire.
Consider using our personal wellness coaching services as part of our commitment to you. Personal wellness coaching is available free of charge as part of the service to our customers. Please contact your assigned wellness coach to discuss the issues you are having.
If you still would like to return your products, make sure that My Shake the Weight Plan receives your RMA request within thirty (30) days from delivery date of your order. You then have 10 days for the product to be recieved by My Shake the Weight Plan to receive a refund. NO exceptions.
To initiate a return, follow these steps:
Request an RMA Number within 30 days of delivery receipt.
Receive email confirmation of your RMA Number.
Return unused portion of product along with your RMA number within 10 days.
My Shake the Weight Plan – Returns 64 Brackett’s Way, Suite 5 Blairsville, GA 30512
Once your shipment is received, MyHerbalPlan.com will process the appropriate refund promptly.
In order to keep our prices competitive, and to continue to offer our current promotions:
Free or Paid Shipping fees are non-refundable on returns! If your order qualifies for free shipping, then actual shipping costs plus Herbalife handling fees (which is not refunded to us) is NOT credited back. For example, if your order total is $100 and free shipping costs us $7.95 and handling costs us another $7.00, we will refund you $85.05. We do NOT profit from your returns!
Free Gift promotions. If you received a free gift (such as a free Herbalife accessory) as part of a promotion, the products are yours to keep and cost of the accessory will be not be credited back to you.
Actual shipping charges of unused products back to us is also non-refundable on returns. In other words, you pay for shipping us back the unused portion of the products to us.
Certain products are NON-returnable. We do our best to list those in the product description page.
Return processing is usually performed immediately upon receipt of return products but may take up to a maximum of 4 weeks.
Items that are not returned in their original packaging will not be refunded.
We issue a credit back on the PayPal account the order was placed under. NO exceptions.
Return Shipping Costs
Return costs for shipping and handling are non-refundable.
If for some reason, your shipment was bounced back to our warehouse due to FedEx unable to fulfill delivery, additional shipping fees will be charged to your PayPal Account for reshipment (usually a minimal rate starting at $6.00). If the shipment is unclaimed at the warehouse, we will treat the package as a return and refund/credit your order with the Order amount minus actual shipping fees and processing and handling fees.
Lost or Stolen Packages
We are not responsible for lost or stolen packages while in transit to My Shake the Weight Plan. We recommend that you keep proper Proof of Delivery for any package you ship and insurance with the carrier if you so desire.
Exchanges are subjected to shipping charges. If the product is unused and is still sealed, you may exchange the product without question. We do not exchange used products or product in which the seal is broken or removed. We will process exchanges once the products are received.
All products are shipped fully inspected to ensure product is new at our warehouse. If the product has been used, we cannot honor an exchange and encourage you to return the used product while placing a new order for the intended products. Shipping promotions do not apply to exchanges and are not honored.
Distributors and Wholesale Club Members
All sales made to Distributors and Wholesale Club Members are final and no returns will be accepted.
For additional questions regarding returns, please contact us at email@example.com